Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials are PDPAOLA jewelry made of?
Our jewelry is crafted using high-quality materials including 925 Sterling Silver, 18K Gold plating, semi-precious stones, and zircons. Each piece is designed to ensure durability and a premium finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU, while international orders may take 5-10 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Does my jewelry come with a warranty?
Yes, all PDPAOLA jewelry is covered by a 3-year warranty from the date of purchase. This covers any manufacturing defects but does not include damage caused by improper use or normal wear and tear.
How should I care for my jewelry?
To maintain the shine, avoid contact with water, perfumes, and chemicals. Store your pieces in a dry place, preferably in the original pouch provided, and clean them gently with a soft cloth.
Can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link so you can follow your package's journey in real-time.